Refund Policy
At AppConsoleLab, we stand behind the quality of our managed testing environment. We provide a 100% Money Back Guarantee to ensure your peace of mind throughout the 14-day closed testing cycle.
Full Money Back
If we fail to initiate your 14-day testing cycle within 48 hours of payment verification, we offer a no-questions-asked full refund.
Compliance Guarantee
If your app is rejected by Google specifically for "Insufficient Testing Engagement" after completing our cycle, we will provide a full refund or a free re-run.
1. Refund Eligibility
You are eligible for a full refund under the following circumstances:
- Technical failure on our part to deploy to the required 12 hardware units.
- Failure to maintain continuous 14-day engagement as per Google Play requirements.
- Accidental duplicate payments.
2. Non-Refundable Situations
Refunds will not be issued in cases where:
- The application contains malicious code, malware, or violates Google's core safety policies.
- The user provides an invalid Play Store testing URL that prevents lab access.
- The application is rejected by Google for reasons unrelated to testing engagement (e.g., Copyright Infringement, Content Policy, Metadata violations).
3. How to Request a Refund
To request a refund, please email our support team at support@appconsolelab.com with your Order ID and a brief description of the issue. Most refunds are processed within 3-5 business days via your original Shopify payment method.